Customer Solutions CoordinatorApply now
Job no: 496877
Work type: Permanent Full Time
Location: VIC - Metro
Categories: Contact Centre
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
- Multi-award winning national retailer
- Over 100 stores and 3,500 employees
- Part of Australia’s fastest growing and largest consumer electronics retailing group
- Southbank, CBD location
At The Good Guys we’re driven by our purpose to help customers live better for less. Part of Australia’s largest and fastest growing electrical and appliance retailer, we have over 3,500 employees across our nationwide network of more than 100 stores and a support office based in Southbank, Melbourne.
Since 1952 we’ve been delighting customers and ‘doing good’, and today we build on that heritage while always focused on fulfilling our goal to be Australia’s strongest growing total home solutions electrical retailer.
As a first point of contact, you’ll effectively juggle and resolve the variety of digital and phone based customer queries you’ll receive every day. You’ll listen attentively to the customer, gain a clear understanding of the situation, and provide timely information and solutions to meet their needs. Your talent for reading situational and interpersonal cues and adapting your style to suit enables you to quickly diffuse situations and build trust.
With the customer front of mind, you’ll process orders to get the product in their hands with little fuss. Along the way, you’ll pay sharp attention to what went wrong, and will escalate any errors, web defects or breaches for immediate resolution. This is when you’ll draw on the relationships you’ve built across the business as you work collaboratively to fix what needs fixing.
What really sets you apart is your drive to achieve results. You show remarkable perseverance in chasing down solutions for the customer, pushing through barriers to get results. You always follow through on commitments, and make sure others do the same, to deliver a positive customer experience.
You’ll be challenged every day in this fast-paced environment, and will feel a sense of accomplishment in knowing you are making a difference for our customers.
We offer great employee discounts and special offers, paid maternity leave, novated leasing, and will also match every dollar you donate in our ‘Doing Good’ workplace giving program.
Click apply now!
The Good Guys recognises the importance of diversity, and appreciates that different perspectives encourage innovation and create value for our customers.
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